Article 1- Parties
1.1. Sales person
Name: Ellaine Kozmetik Sales and Marketing San. Trade Ltd. Sti.
Address: Gonuloglu Mh. 15 July Democracy Martyrs Sk. No:1/B Suşehri Sivas
Phone: +905321115858
E-mail: ellainekozmetik@gmail.com
1.2. Buyer
Name and surname:
TCK. No:
Address:
Telephone:
E-mail:
Article 2- Subject
The subject of this contract is the Turkish Commercial Code, the Code of Obligations and the Law No. 6502 on the Protection of Consumers regarding the sale and delivery of the product, the qualifications and sales price of which are stated below, which the BUYER has ordered electronically from the website of the SELLER, www.villedeau.com.tr. and determining the rights and obligations of the parties in accordance with the provisions of the Regulation on Distance Contracts.
The buyer, the seller's name, title, full address, telephone and other access information, the basic
qualifications, sales price including taxes, form of payment, terms of delivery and costs, etc. All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can submit their complaints and objections, etc. It accepts and declares that it has been informed by the seller clearly, comprehensibly and in accordance with the internet environment, that it has confirmed this preliminary information in electronic environment and then ordered the goods in accordance with the provisions of this contract. The preliminary information on the www.villedeau.com.tr site and the invoice issued on the order given by the buyer are integral parts of this contract.

Article 3- Contractual Product/Payment/Delivery Information
The type and type, quantity, brand/model, sales price, payment of the product/products purchased in the electronic environment
form, delivery person, delivery address, billing information, shipping fee are as follows. The person to be invoiced and the person making the contract must be the same. The information below must be correct and complete. The buyer accepts to fully cover the damages that may arise from the inaccuracy or incompleteness of this information, and also the buyer accepts any responsibility that may arise from this situation. The SELLER reserves the right to stop the order when it deems necessary, when the information given by the BUYER does not match the reality. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the telephone, e-mail and postal addresses given by the BUYER, it will freeze the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order so that both parties are not harmed. In countries where the delivery address is outside of Turkey, the shipping cost and the extra expenses that may arise at the customs will be added separately.

Article 4- Contract Date and Force Majeure
The contract date is the date on which the order is placed by the buyer.
Not available or anticipated at the time of signing the contract, beyond the control of the parties
develops, as it arises, one or both of the parties partially or completely fulfill their obligations and responsibilities that they have undertaken with the contract, or to fulfill them on time.
The situations that make it impossible for them to bring them to life will be accepted as force majeure (Natural disaster, war, terrorism, uprising, changing legislation provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party in the person of force majeure shall notify the other party immediately and in writing. During the continuation of the force majeure, the parties will not be liable for any failure to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 5- Rights and Obligations of the Seller
5.1. Seller, Law No. 6502 on the Protection of Consumers and Distance Contracts
Acts imposed on him in the contract in accordance with the provisions of the regulation, except in cases of force majeure.
agrees and undertakes to fully comply.
5.2. Persons under the age of 18 (eighteen) cannot shop at www.ozdisan.com. buyer, web
By making a purchase on the website, he/she undertakes that he/she is over 18 years old. The Seller cannot be held responsible in any way for the actions of a user under the age of 18 by opening an account on www.ozdisan.com.
5.3. www.ozdisan.comn.com is responsible for price errors caused by system errors.
is not. Based on this, the seller is responsible for the system, design or illegal means on the website.
from the promotion, price errors that may arise due to the interventions that can be made on the website.
is not responsible. The buyer cannot claim from the seller based on system errors.
5.4. You can shop at www.ozdisan.comn.com by credit card (Visa, MasterCard etc.) or bank transfer. Orders that are not transferred within 1 business day from the order date will be cancelled. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods such as cash on delivery or postal check, which are made without contacting customer service, are not accepted.
5.5. For orders to be paid by bank transfer, there is a "payment notification form" that must be filled after each order. Payment notification form, the product(s) purchased by the buyer.
It is a form stating that the amount has been paid to the seller, and these transactions are faster and faster for the seller.
ensures it is done correctly. Ellaine Kozmetik due to the delays caused by the buyer not filling out this form despite transferring the amount to be paid to the seller's accounts, or filling it incompletely/incorrectly. cannot be held responsible in any way.
5.6 The technical specifications of the products ordered by the buyer are primarily contained in the technical documents of the manufacturer.
www.ozdisan.com is not responsible for errors and inaccuracies in the data provided by the manufacturer. The technical or visual information published on the www.villedeau.com.tr site is purely for the convenience of the customers, the conformity of the published data is entirely up to the buyer.
is at the discretion of. Seller's prior notification does not imply warranty.
5.7 There may be color, size and text differences between the product shown in the image and the delivered product due to the web environment. The main criterion is the manufacturer's technical data for the product.
5.8 Technical data are updated periodically by their manufacturers.
Although www.villedeau.com.tr follows these updates closely and uploads them to the site, it cannot guarantee 100% compatibility with the products in stock.
5.9 If www.villedeau.com.tr provides a direct link to a website, the content of the given link and
All responsibility for the use of the link is the user's responsibility due to the use and content of the link.
www.ozdisan.com has no responsibility.
5.10 All technical data and images on www.villedeau.com.tr are not used by the user for any reason or commercial purpose.
5.11 From www.villedeau.com.tr, out of working hours, on weekends and public holidays or on the company's
Orders placed on the dates when the whole or a part of it is considered as administrative leave will be processed within the first business day after the payment is transferred to the accounts.
5.12 The stocks of products displayed on www.villedeau.com.tr may vary due to the fact that more than one order may be placed for the same product by different people at the same time. Therefore, the final product stock that can be purchased will not be the products added to the basket, but the products approved by the system during the order.
5.13 During shopping at www.villedeau.com.tr, instantaneous fluctuations in prices may occur due to changes in exchange rates. At this point, the final pricing is the prices that appear in the order confirmation mail.
5.14 On the detail pages of some products on the website, there is the phrase "Obsolete". This means that the relevant product will no longer be produced by the manufacturer and therefore may not be in continuity. Although www.villedeau.com.tr tries to put the most up-to-date version of this information on its website, it is not responsible for the accuracy of the information and any legal sanctions that may arise from this information. At this point, all responsibility belongs to the buyer.
5.15 Some products on the website have the "Equivalent" option. Equivalent product, related product
It means products with the same features, with similar features or different brands that can replace them. Although www.villedeau.com.tr updates product equivalents on its website according to technical data or feedback from manufacturers, it cannot guarantee the accuracy of the information 100%. The final decision in the equivalent research belongs to the maker and does not accept any legal sanctions that may arise due to errors.
5.16 There is a messaging module on the website. This module is www.villedeau.com.tr
It has been prepared with the aim of providing faster and more effective service to its customers.
5.17 The technical data on www.villedeau.com.tr provides more information about the product users are looking for.
Ellaine Cosmetics for the purpose of easy information gathering. compiled by Responsibility for the use of technical data is at the user's discretion.
5.18 The lower limit for orders placed on www.villedeau.com.tr is 2 dollars excluding VAT. It is not possible to place an order on the website below this amount.
5.19 Ellaine Kozmetik, all the campaigns and
reserves the right to cancel or change promotions without any notice.

Article 6- Rights and Obligations of the Buyer
6.1. The buyer accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.
6.2. By placing an order, the buyer is deemed to have accepted the terms of the employment contract and
accepts and undertakes to make the payment in accordance with the specified payment method.
6.3. The buyer, on the website www.villedeau.com.tr, the seller's name, title, full address, telephone and
other access information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can submit their complaints and objections, etc. It accepts and declares that it has clear, understandable and appropriate information on the subject of the internet and confirms this preliminary information in electronic environment.
6.4. Depending on the previous article, the Buyer, product order and payment conditions, product usage
declares that he has read the order/payment/use procedure information of www.villedeau.com.tr, which contains the instructions, precautions taken against possible situations and warnings, and has given the necessary confirmation in electronic environment.
6.5. If the buyer wishes to return the product he has purchased, he agrees and undertakes not to damage the product and its packaging, not to tear the banderole, not to destroy the product, not to have the product used in any way, not to have changed it with another product, and to return the original invoice and the waybill at the time of return.
6.6 After the product to be returned due to any defect is delivered to our company via a contracted cargo company, the product is subjected to technical inspection. In case the return of the product is accepted according to the conformity report given as a result of this examination, the buyer will be contacted to either exchange it with another existing product or a refund will be made. These processes cover a period of 3 to 15 days in total.

Article 7- Order/Payment Procedure
Order: TL amount including VAT for the products added to the shopping cart (Total installments in installment transactions
amounts) are processed on the POS of the relevant bank card after it is approved by the buyer. This
For this reason, an order confirmation e-mail is sent to the customer before the orders are shipped. No shipment can be made before the Order Confirmation e-mail is sent.
Only the materials whose stock is visible in the current stock can be ordered via www.villedeau.com.tr. All other stock data are for informational purposes only and are not available for sale on the system. You can call customer service and use the notify module to order products that are out of stock.
Processing time of orders
It is not the moment when the necessary collection is made from the credit card account or the transfer (EFT) is determined to reach the seller's accounts, not the moment it is given.
In case it is understood that the contractual goods cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, if the buyer is informed and approved immediately in a clear and understandable manner, another goods of equal quality and equivalent at the same price may be sent to the buyer, or in line with the buyer's desire and choice, a new product may be sent, it may be expected that the product will be in stock or the other obstacle preventing delivery will be removed, and/or the order may be canceled by the buyer or seller.
In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within ten days at the latest, and the contract is canceled. In such a case, the buyer will not claim any additional material and moral damages from the seller.
After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons, not due to the Buyer's fault, It is obligatory to send it to the Seller within the same day. In such cases, shipping costs belong to the Buyer.
If the Buyer has chosen to pay by credit card, the BUYER accepts that he will confirm the relevant interest rates and default interest information separately from his bank, and that the provisions on interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER, in accordance with the provisions of the legislation in force, declares and undertakes.

Article 8- Shipping/Delivery Procedure
Shipment:
With the sending of the order confirmation e-mail, the product/products are given to the courier company with which the seller has an agreement.
Delivery:
The product/products will be delivered to the address of the buyer with the cargo agreed by the seller. The delivery time is 30 days from the sending of the Order confirmation mail and the conclusion of the contract. This period may be extended by a maximum of ten days, provided that the buyer is notified in writing or by a permanent data carrier.
Additional periods that may arise due to customs procedures for deliveries outside of Turkey are also added.
will be.
Inaccuracies and deficiencies in the shipping information in the regions where the Cargo Company delivers once a week.
In cases where there are some social events and natural disasters, there may be a delay in the specified day time. The buyer cannot impose any responsibility on the seller due to these sags. If the product is to be delivered to a person/organization other than the Buyer, the person/entity to be delivered accepts the delivery.
failure to do so, inaccuracy in shipping information and/or unavailability of the Buyer.
The buyer is responsible for extra shipping costs and delays, and the seller is not responsible.
In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative is of the opinion that the package is not damaged, the buyer has the right to open the package and have the products checked that they were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Service as soon as possible, with the copy of the report remaining in the Buyer's possession.

Article 9- Procedure for Product Return and Right of Withdrawal
Products purchased through www.villedeau.com.tr have the right of withdrawal or refund under the following conditions.
9.1. Within the scope of the Law No. 6502 on the Protection of the Consumer, the buyer has the right to return the purchased product / products by using the right of withdrawal within 14 days after receiving them from the cargo company without specifying any conditions. To use the right of withdrawal, again on the website
There is a "Cancellation and Return" option under the My Orders tab. Clicking on Return
Afterwards, the form must be filled in completely. In this context, the buyer will not pay any shipping fee if the product/products to be returned are sent to the seller through the cargo company that the seller has a contract with.
The conditions under the return are as follows:
• The order of the cargo company must be made within 14 days at the latest from the delivery of the order to the buyer.
• In accordance with the general communiqué of the tax procedure law no. 385, the invoice of the product/products must be lowered.
By filling in and signing the return sections in the section completely, together with the delivery note, if any.
must be sent within 10 days from the date on which the notice of withdrawal is made. (requested to be returned)
If the invoice of the product is corporate, when returning it, together with the return invoice issued by the institution.
must be sent. Order returns whose invoices are issued on behalf of institutions RETURN INVOICE
If it is not cut, it will not be completed.)
• Do not use any of the original packaging and/or packages prepared by Ellaine Kozmetik.
It should not be opened in a way that is intact and the banderole is not torn or destroyed.
required.
• Return of products (custom design) clearly tailored to the specific needs of the customer
It is not possible.
9.2. If the above conditions are met, the product/products to be returned are Ellaine Kozmetik
and, if necessary, the products are examined by the manufacturers and evaluated whether they are suitable for return.
The duration of this process is 1-15 days. In the event that the products are considered suitable for return, the product price is refunded to the buyer in the same way as with which payment method the buyer has made the purchase. This is for a maximum of 10 days. Ellaine Kozmetik is not responsible for delays in credit cards caused by the bank.

9.3. The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value or decrease in the value of the goods.
If the seller thinks that the return of the goods sent by the buyer is impossible,
must notify the buyer within 3 days at the latest from the date of receipt.
9.4. In case of return of goods and services purchased with a card, the seller may enter into a contract with the Bank.
As a result, the buyer cannot pay in cash. Member workplace, that is, the seller, there is a return process.
when it becomes available, it will make the refund via the relevant software, and the merchant, namely the seller, will transfer the relevant amount to the Bank.
The procedure detailed above, as it is obliged to pay in cash or on deduction
Accordingly, the buyer cannot be paid in cash. Refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the amount to the Bank at once.
9.5. Regarding defect, hidden defect or return in commercial works outside the scope of the law numbered 6502
The provisions of the Turkish Commercial Code shall apply in these matters.

Article 10-Warranty
www.villedeau.com.tr assists the buyer in initiating the warranty process within a period to be determined by the manufacturer, only if the products purchased from the manufacturers have manufacturer's warranties that are transferable. At this point, the buyer should deliver the damaged/defective product to the seller. If it is understood that the imitation, imitation or non-original product is intended to be returned to its original place, it is free to take the actions required by the applicable laws. At this point, all responsibility belongs to the buyer. There is no concrete and positive guarantee application for the products supplied by www.villedeau.com.tr other than the Manufacturers. In this case, the warranty is entirely at the discretion of the seller. www.villedeau.com.tr is not responsible for any demand that may arise under these conditions.
Seller's warranty liability
It is valid only for consumers who fall within the scope of Law No. 6502.
For commercial works, the provisions of the Turkish Commercial Code shall apply.

Article 11- Confidentiality
The information given by the buyer to the seller in order to make the payment with the information specified in this contract.
The information will not be shared with third parties by the seller.
The seller will only be able to disclose this information within the framework of the existence of an administrative / legal obligation.
If the seller has the information requested from him within the scope of any forensic investigation with documented investigative capacity, he can provide it to the relevant authority. Credit Card information is never stored. Credit Card information is only securely transmitted to the relevant banks during the collection process and used for provisioning, and is deleted from the system after provision.
Information such as the buyer's e-mail address, postal address and telephone are only used by the seller for standard product delivery and notification procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval. In case of violation of the security or terms of use of the site by the user, which will constitute a crime, the information of the person that will be useful for diagnosis and prosecution will be shared with the security forces.

Article 12- Authorized Courts and Enforcement Offices in Case of Dispute
In case of dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the Buyer or the Seller are authorized up to the value announced by the Ministry of Industry and Trade in December each year. Istanbul Anatolian Courts and Execution Offices shall be authorized and responsible for commercial works that do not fall under the scope of the Law No. 6502 on the Protection of Consumers.

In the event that the order is fulfilled, the Buyer shall be deemed to have accepted all the terms of this contract.